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Oracle Presents: Best Practices for Working with Support for OTM & GTM Cloud
In this session, the aspects of Support Processes that will help expedite Service Request resolution will be covered
We will also cover a Diagnostics review explaining the relevant diagnostics/logs to debug various product issues
Objectives of the session include:
Educate customers about Support Best Practices
Logging & Diagnostics - Made Easy for OTM Customers
Automation in Support/Self Diagnostic Capability
How to leverage Cloud Customer Connect

Benefits to attendees:
Understanding Escalation Path for quicker resolution
Reducing resolution cycle times

Krishna Mohan - Senior Principal Software Engineer, Oracle Product Support with over 20 years of experience in Manufacturing & Oracle Applications Product Support (E-Business Suite Manufacturing and Oracle Transportation Management).
He holds a Bachelor's Degree in Mechanical Engineering from Bangalore University & CPIM (APICS)

Jyothi Venkatesh - Sr. Product Support Manager, Oracle Product Support with over 15+ years of experience in E-Business Suite Manufacturing and Oracle Transportation Management
She holds a Bachelor's Degree in Industrial Engineering

Dec 2, 2020 12:30 PM in India

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